Managed services

Do not get support, get care

At Technofy we do not consider managed services as a platform you sometimes hardly reach. We believe in concierge service and customer care first of all. Ensuring the stability and availability of cloud infrastructure and cloud applications, many can do. Advising and optimising them within the scope of managed services, most can’t.

At Technofy we provide special care through extra services and fixed pricing to a limited, exclusive and selected number of partners. We propose clear packages to fit specific needs, but customisation is part of the possibilities of our boutique service.

Cloud infrastructure, applications and security in our hands

Managed services could cover large areas of activities. We’d say it’s up to you to decide when you want to call upon our engineers’ support. However, what is at the core of our expertise is:

AWS Cloud Infrastructure

Ensuring available, stable and robust cloud infrastructure by constant monitoring, scan, reports, maintenance, timely patches updates.

Cloud applications

Optimising and improving productivity, data access, resource utilization, backup and storage, disaster recovery.

Cloud security

Assuring data safety and recovery, infrastructure and processes compliance.

Managed services at Technofy

Staffing a 24/7 IT Support department is expensive and often unnecessary depending on the size of our business. Outsourcing your cloud managed services will enable you to control your maintenance costs while enhancing and ensuring the continuity of your business operations. With Technofy Managed Services, you:

  • Pay a predictable monthly cost
  • Make sure your cloud is managed, monitored, scanned, secured around the clock
  • Get clear SLA levels and performance indicators, with faster response times
  • Have a trusted partner to deal directly with AWS vendor

Managed services - pricing

Start-up

To keep your AWS cloud up and running
€1000
per month
Avg. number of tickets/month
20
Business hours monitoring *
24/7 monitoring
Response time for requests
Max next business day
Response time for incidents
Less than 8 hours
Improvement allowance **
Booster weeks ***
Contact points
1

SME

To additionally optimise your AWS cloud
€1500
per month
Avg. number of tickets/month
50
Business hours monitoring *
24/7 monitoring
Response time for requests
Less than 8 hours
Response time for incidents
Less than 4 hours
Improvement allowance **
1 day
Booster weeks ***
1 week / €450/day
Contact points
3
Best seller

Corporate

To additionally improve your AWS cloud
€3000
per month
Avg. number of tickets/month
100
Business hours monitoring *
24/7 monitoring
Response time for requests
Less than 4 hours
Response time for incidents
Less than 2 hours
Improvement allowance **
2 days
Booster weeks ***
2 weeks / €400/day
Contact points
5

* Monday to Friday from 08:00 to 18:00 CET (excluding national holidays)
** Engineering to optimise the infrastructure if no critical incidents (level 3) in a month
*** Access to extra engineering resources, number of weeks per quarter

Looking for a tailored package?

Get in touch or book a call with the right person on our side, we will be glad to help.

Theophile Sergeraert

Delivery Manager

Theophile, our Delivery Manager, is available for a discussion. Infrastructure consultation, architecture, technical estimate, DevOps talks, AWS tools, etc ... he is your guy!

Book a call

Jan Andersen

Sales Director

Jan, our sales guru, is available for a business discussion.
Partnership, offering presentation, project discussion, pricing, he is the guy to negotiate with!

Book a sales call