Our client, a French payment service provider, wanted to build an open, stable and sustainable solution that will let them use the advantages of the latest DevOps technologies and connectivity options. Their infrastructure was fully in physical data centers and this caused lots of pain - legacy issues, time consuming configuration, no scalability. Of course it goes without saying that all of this resulted in losing revenue.
We had to use our AWS expertise in order to create an architecture design that is resilient and easily scalable. Another main part of the project is using the concept of VoIP, SIP and of course voice analytics. These technologies allow us to drastically improve the quality of the calls, use the unlimited toll-free calling instead of per-minute charges and turn text to speech to get real-time ratings.
Dedicated consultant, who is an AWS expert, working closely with the client’s team, ensuring on-time daily communication